Exact address & access
Gate codes, parking, lift access and who will meet the crew. This is the single biggest cause of lost minutes.
One number, staffed by coordinators around the clock. Or send the form and we will call you back in 15 minutes.
Our dispatch desk is staffed 24 hours a day, 7 days a week, including holidays. During named storms we run a second desk dedicated to the affected region.
Gate codes, parking, lift access and who will meet the crew. This is the single biggest cause of lost minutes.
Water that sat for 48 hours is a different job from water that started an hour ago. Be honest — it changes the equipment we load.
If you are claiming, having the carrier and policy number ready lets us open the documentation trail from minute one.
Inside our depot regions — South Florida, Central Florida, Georgia, the Carolinas, Texas and the Northeast corridor — our target is 60 minutes from the moment dispatch confirms the address. Anywhere else in the country we mobilise a partner crew within 4 to 12 hours, and a supervisor from our own team travels to take ownership of the file.
Yes. We document every project the way adjusters need it: pre-mitigation photos, moisture maps, daily psychrometric logs, equipment run-time sheets and a written completion report. Pricing follows Xactimate industry rates, which is what most carriers benchmark against. We can also speak to your adjuster directly if you authorise it in writing.
For a single room with Category 1 water and three days of drying, most projects land between $1,400 and $2,600. A whole floor with Category 3 water, contents handling and antimicrobial treatment usually runs $4,000 to $12,000. The variables are affected square footage, water category, how long it sat, and whether materials can be dried in place or must be removed.
Usually yes for Category 1 water losses and cleaning work. For Category 3 water, active mold remediation or fire damage with heavy soot, we set up containment and recommend that occupants — especially children, elderly residents and anyone immunocompromised — stay elsewhere until clearance.